In a workplace environment, conflicts are bound to arise as a result of differences of ideas among the workers and their supervisors. The severity of such conflicts depends on the individual workers’ ability to resolve their differences without necessarily spilling over to other workers. The ability to manage workplace conflict is a crucial quality that every worker, manager, and supervisor should possess. Conflict management and resolution skills determine the ability of different workers to sustainably work together. Here are some tips on how to manage workplace conflict effectively.
Working with a mediator
Some workplace conflicts require the involvement of third-party mediators whose duty is to bring together the conflicting parties in the bid to find a resolution. The presence of a mediator in a conflict is a highly necessary step that is crucial in helping the conflicting parties to abandon their hardline positions in search of a viable solution. The mediator, in most cases, listens to both parties and guides them to set aside their differences.
Openness to compromise
Some conflicts often tend to extend for a prolonged duration of time due to the conflicting parties’ inability to compromise. Sticking to their hardline positions makes it impossible for anybody to back down in search of a solution. Such stubbornness can be avoided by the parties committing to a partial or total compromise for the sake of a resolution.
Do not personalized arguments
Most conflicts in the workplace arise as a result of workers personalizing arguments and criticisms. To avoid the extension of such conflicts, it is important, as an individual worker, to always consider not personalizing any disagreements with your bosses or fellow workers. Whereas the boss or fellow worker may criticize you on your performance or reject your ideas in a discussion, you should regard that as part of normal work routine to avoid holding a grudge.
Sometimes, to effectively manage conflict at work, an organization may need to train its employees sufficiently on the broad concept of workplace conflict and how it can be managed. The idea here is to bring to the attention of the workers and the management the various instances where conflicts may arise at work and how to resolve them. This prepares workers for such eventualities, thereby giving them an improved ability to withstand and manage conflicts.